Refund, Delivery & Cancellation Policy & Terms & Conditions

This is the Refund, Delivery & Cancellation Policy & Terms & Conditions of The Llama Park LLP, located at and with its registered address at Wych Cross, Forest Row, RH18 5JN Telephone:- 01825 712 040, relating to online offerings for Ticket Purchases for The Father Christmas Grotto and other events at The Llama Park ONLY.

Terms and Conditions

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of a contract between Llama Park and yourself.


If you change your mind about attending an event for which you have purchased a ticket you may request a refund within 14 days of receiving the ticket. Some events have a limited number of tickets so please inform us of your cancellation before the actual event so we can offer the ticket to others.


Unfortunately we cannot issue any refunds for cancellations.


Once purchased tickets will be sent to customers by E-Mail. If customers do not have an e-mail address then they should contact The Llama Park by telephoning 01825 712 040 and provide an address to which the tickets can be posted.


Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site are subject to change without notice.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of going to press and are subject to change without notification.